Frequently Asked Questions
Common questions about heat pump repair.
Common causes are a stuck reversing valve, low refrigerant, a defrost problem or a thermostat setting. We test each one to find the cause.
Emergency heat uses only the electric heat strips. If that is the only mode that works, the heat pump itself has a problem that needs a diagnosis.
Yes, during a defrost cycle. If ice builds up and doesn't clear, or the unit stays in defrost, call us.
A light dusty smell for a few minutes is common the first time the heat strips run. A strong or lasting burning smell, or a tripping breaker, needs service.
A residential diagnostic is $125 and a commercial diagnostic is $135.

